Holiday Charter Terms & Conditions
You Pay a Deposit
When you make a booking with Gibbons Coaches, you must pay a deposit, only buy accepting/ agreeing on the Fair Trading Agreement. The deposit amount of £30.00 per person on all of our coach holidays. All monies paid to your Travel Agent are held by the person on behalf until you receive our confirmation
You Pay The Balance
The balance of the holiday must be at least four weeks before departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges see paragraph “ If you Cancel your Holiday”. If you book within four weeks of departure date the full amount is due as soon as possible.
If You Change Your Booking
If, after confirmation is issued and you wish to change to another holiday we will do our utmost to make the changes provided alteration made by you later than the original balance date will be treated as a cancellation of the original booking that we are notified, not later than the date on which the balance of the original holiday balance was due for payment. . Any alterations made by you later than the original booking will be subject to cancellation charges as follows below.
If You Cancel Your Holiday
Alternatively, you have the right to transfer the booking to another person providing that they satisfy all the terms and conditions applicable to the package as long as you give the company at least seven days notification. Both you and the person who wishes to transfer the booking will be responsible for any monies owing. If the reason for cancellation is covered under the terms of insurance policy you may be able to reclaim these charges.
Prior to 42 days before - deposit only
28 – 42 days before - 30% of holiday cost
14 – 27 days before – 45% of holiday cost
8 – 13 days before 100% 0f holiday cost
0 – 7 days before – 100 % of holiday cost
If You Have a Complaint
If you have a complaint during your holiday, please inform supplier of the service and the driver, also by using the questionnaires provided at the end of the journey. Failure to establish your complaint it may affect the outcome of your holiday.
Optional
If the matter cannot be put right on the spot you should then write within 28 days to
Gibbons Coaches 17 Upper High Street Bedlinog Nr Treharris Mid Glam CF46 6RY
You must quote holiday destination and date.
Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome.
We Reserve Your Holiday
When you have provisionally booked your holiday with us over the telephone or by Post, when we receive your deposit then we will send out your Holiday Confirmation the contract is then made between us.
Your Holiday price
The price of your holiday is guaranteed and will not be subject to any surcharges except (fuel, Government action, including additional bonding or licensing requirements and Vat.). In all cases we reserve the right to pass these amounts on in full. Holiday prices include all coach travel, hotel accommodation and meals as specified in the holiday description . We reserve the right to increase or decrease holiday prices advertised but will not do so after your booking has been confirmed. The price that is agreed upon at the time of your booking is what you will be expected to pay regardless whether or not the price has increased or decreased.
If We Change Your Holiday
The arrangements for holidays in this brochure are made many months in advance and
Changes are sometimes unavoidable. Most of these changes are to be minor and our representatives or we will
Endeavour to keep you informed. Day excursions on all holidays may alter to those first planned, alternatives will
Be provided within the scope available.
However where before departure we have to alter significantly an essential term of this Contract, such as price,
Location of resort, quality of main (not including single over-night hotels on touring holidays), or tour itinerary
Changes involving a destination being eliminated we will notify you of the change as soon as possible. In such
Circumstances you will be given the following options-
(a) To accept changes to the contract.
(b) To take a substitute holiday of equivalent quality and value if we are able to offer you one.
(c) To take a substitute holiday of lower quality if we are able to offer you and we will refund you the difference.
(d) To repay you as soon as possible the price of your holiday.
If We Cancel Your Holiday
It is necessary for there to be a minimum number of passengers in order to operate a tour. If this minimum number is not achieved by 2 Weeks prior to departure date therefore we may cancel your holiday. Should this occur we will return to you all the money paid to us, or offer you a suitable alternative .
Compensation
This will only apply if we may cancel your holiday one Week prior to departure date.
(a) We will return to you in full your payment for your holiday
NB. No other claims for compensation or expenses will be considered.
Adverse Weather Conditions
Due to unforeseen weather conditions a holiday may be cancelled at short notice. If this should happen customers will be contacted as soon as possible. A substitute holiday of equivalent value may be offered. No Cash refunds will be offered.
Our Responsibility To You
We accept responsibility for ensuring that all component parts of your holiday as described In this brochure are supplied to you to a reasonable standard and this includes excursions.
(!) Please remember that some amenities require servicing and cleaning and may not therefore be available
at all times. Some services may be affected by weather, road or traffic conditions .
(!) Entertainment provided by the hotels may be varied if there is a lack of demand or insufficient numbers
staying in the hotel.
Personal Injury
(Whilst participating in arrangements made by us) Gibbons Coaches Ltd has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays advertised in this Brochure including excursions and the suppliers of these services are efficient, safe and reputable and that they comply with the local and national laws and regulations.
Baggage and Personal Luggage
Every effort will be made to look after your personal luggage, but they are carried at owners risk. It is however your responsibility to see that your luggage is on the correct coach. Assistance with handling will be rendered whenever practical, but the responsibility remains with you at pick up points, feeder transfers, hotels to ensure that your baggage and personal luggage is correctly labelled and they have been placed on the correct coach or Mini bus.
Data Protection Act
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit card checking companies, public authorities such as customs/ immigration if required by them, or as required by law. We will not, however, pass information on to any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/ religious requirements. In making this booking you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agent’s own data protection policy. Your data controller is Gibbons Coaches. You are entitled to a copy of your information held by us. If you would like to see this, please contact us.
We retain your full contact details and other information in secure files and electronic storage facilities, we may use this information to contact you by mail, telephone or electronic means.
ONLINE BOOKING CONDITIONS
Website Terms & Conditions
Gibbons Coaches - Terms & Conditions
The following terms and conditions will apply to: (a) your use of our website; (b) our supply of products and services; and our dealings with you.
Adrian Gibbons trades under a number of brands including Gibbons Coach Holidays, Gibbons Coaches and has its Registered Office at 17 Upper High Street, Bedlinog, Treharris, CF46 6RY. Normally when you book travel arrangements on this web site your agreement is with Gibbons Coaches or we will make it clear if Gibbons Coaches is acting as an agent for another travel provider.
By entering, accessing or using our website in any way, you agree to comply with all of our terms and conditions. In addition, when you book any products from us, you will do so subject to the terms as set out in Booking Terms and Conditions and to such further terms and conditions as may be applied by the accommodation where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and Gibbons Coaches in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our website immediately. These Conditions of Contract may vary from time to time. Seats booked online are given in accordance with the allocation being provided and on an availability of such seating. We cannot guarantee that seats are together and we reserve the right to alter seat numbers due to operational requirements. By browsing this website, you accept that you are bound by the terms and conditions current at the time when you browse or book.
TERMS AND CONDITIONS - WEBSITE USE GOVERNING LAW
This website has been designed for use within the United Kingdom. By accessing this website, you are agreeing that the Courts of England or Wales will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
NON-COMMERCIAL USE ONLY
You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.
LINKS
If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage. This website contains links to external web sites. These links are provided so you can find out further information quickly and easily. Please note that we are not responsible for the content of these websites.
TERMS AND CONDITIONS - GENERAL STATUTORY RIGHTS
These terms and conditions do not affect your statutory rights.
Information About You, Data Protection and our Privacy Policy.
We will store and use the information you supply us, or which is supplied to us ("your information") for the purposes set out in our Booking Terms and Conditions. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot accept your booking.
TERMS AND CONDITIONS - DELETION OF ACCOUNT
Gibbons Coaches reserves the right to delete accounts that have been incorrectly set up, abused or used for fraudulent purposes or where a client has been denied travel for whatever reason.
Any account found to have been set up after we have deleted an account further to travel being denied, will again have that account deleted and any monies paid into said account shall be refunded less an administrative fee.
